Health Xperts Pharmacy

At Healthxperts Pharmacy Online, we are committed to ensuring your satisfaction with our products and services. We understand that there may be occasions when you need to return a product. This Refunds Policy outlines the terms and conditions for returns and refunds.

30-Day Return Policy

We offer a 30-day return policy from the date of purchase. If you are not completely satisfied with your purchase, you may return the product within 30 days, subject to the following conditions:

1. Unopened and in Original Packaging: The product must be in its original, unopened packaging. We cannot accept returns for products that have been opened or used.

2. Proof of Purchase: You must provide proof of purchase, such as an order confirmation or receipt, to initiate the return process.

3. Return Authorization: Before returning any product, you must contact our customer support team to obtain a Return Authorization (RA) number. This RA number must be clearly marked on the outside of the package.

4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the product.

5. Return Address: The return address for Healthxperts Pharmacy Online is provided when you receive your RA number. Please do not send returns to any address without prior authorization.

Conditions for Refunds

Upon receiving the returned product, we will inspect it to ensure it meets our return policy conditions. If the product qualifies for a refund, we will process the refund within [X] business days. The refund will be issued to the original payment method used for the purchase.

Please note the following:

• Shipping Charges: Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

• Restocking Fee: We reserve the right to charge a restocking fee for returns that do not meet our return policy conditions.

• Refused or Undeliverable Shipments: If a shipment is refused by the customer or is undeliverable, the cost of return shipping and any associated fees will be deducted from the refund amount.

Exchanges

We do not offer direct product exchanges. If you wish to exchange a product, you must return the original item as per our return policy and place a new order for the replacement product.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item. We will provide instructions for returning the damaged or defective product, and we will replace it at no additional cost to you.

Contact Information

For all return inquiries or to initiate a return, please contact our customer support team at contact us page

We reserve the right to modify this Refunds Policy at any time without prior notice. Any changes to this policy will be posted on our website.

Thank you for choosing Healthxperts Pharmacy Online. We appreciate your trust in us, and we are committed to providing you with high-quality products and exceptional service.

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